Terms & Price Overview

Part I: Commercial Terms, Prices & Services

Dear customer,

We are pleased that you would like to organise your holiday with us. This can be done as a package tour, as a merely brokered individual service such as only a flight or only hotel accommodation, or in the form of linked travel arrangements. Below you will find our transparent price overviews, services and the statutory provisions governing our brokerage activities.

1. Standard Travel & Fee Structure

Agency fee: €49.99* (due before travel planning!)

Applies, for example, to new customers and spontaneous customers without discount requests. Regular customers receive reduced rates (see point 4).

Travel options to choose from:

• Individual service: customised booking (e.g. hotel, transport, etc.)
• Package tour: complete package incl. flight, accommodation, activities
• Linked travel arrangement: combined individual services (e.g. hotel + tour)
• Tour package: e.g. on-site travel without flight (self-arranged journey)

Offer process:

• First offer: at least 3 options, free of charge
• Second search: another 3 options, free of charge
• Further searches: 2 more searches with 3 new offers each for €49.99 etc.
• Travel conclusion: €49.99 booking fee***

Additional services & service fee:**

• Rebooking, changes, refund requests and cancellations etc.: €49.99 service fee plus provider/service provider charges (according to their terms)
• Any further individual additional service: €49.99 each

Regular customers receive better preferential conditions with a good booking history!

Fee explanations:

• Agency fee:* Includes offer research, pre-travel information, customer data creation/verification, initial questions, initial information on destination/travel type, customer assessment, provider pre-selection (legal claims)
• Service fee:** Fee for all optional, additional or extraordinary services in connection with the travel booking
• Booking fee:*** Includes, among other things, the transfer of customer data to the service providers, coordination of the trip with the provider, dispatch of documents, clarification of open customer questions about the booked trip

2. Boutique Travel Planning

Individual, luxurious travel planning for couples, families or groups, designed day by day. (Agency fee of €49.99 is due in advance)

3. Home Visit

A home visit offers personal on-site consultation to discuss your travel wishes in detail. We want to give more people access to personal travel advice, especially here in the rural area of Mansfelder Land.

• Availability: Severely limited due to frequent international assignments. Appointments are coordinated individually.
• Prices: Vary depending on scope of services, distance and effort (details in the enclosed tariff documents).
• Procedure: Contact us to arrange an appointment and feasibility check.

4. Customer Tariff Models

The more often you book, the better the conditions you receive. Discount tariffs can also be purchased directly, e.g. as a voucher for friends and family.

• BASIC: The non-binding entry level. Good for customers who want to use services quickly and easily (book and travel without commitment).
• LIGHT: Our affordable entry level. From an annual turnover of €2,500 you can join free of charge and benefit from lower fees and extended services.
• PREMIUM: Includes a comprehensive service and consulting package with many advantages. For customers who want to travel frequently and at a high level.
• LUXURY: The best. For exclusive customers who appreciate the added value of first-class services. The right travel idea needs time, only then can we achieve the best results.
• SPECIAL / Special tariff: Customers referred to us by the Kosmetik- & Wellnesspoint receive a considerable discount (special conditions).

5. Data Processing & Storage Period

For efficient processing, we store your data for two business years (according to data protection regulations in the contract/travel documents). After expiry, we do not inform you about deletion! If a new record is created, the regular processing fee (see price list) applies.

6. B2B, Business Hours & Contact

B2B inquiries: Let us know your company's requirements and we will create a tailor-made offer! Please send your inquiry exclusively by voice message to our landline number or by company email.

Business hours: By appointment Monday to Friday, 10:00 a.m. to 5:00 p.m. Saturday, Sunday and public holidays closed! (Appointments outside these times are possible by arrangement).

Important note: (The business address is not a travel agency! - Customer visits take place virtually or in the field!)

Part II: Legal Provisions on Travel Mediation

Below we give you some information about our mediation activities. That is, we explain what we do to bring about the contracts you want with tour operators or service providers.

Scope of these terms and conditions; division into Parts A, B and C

1.1. The following terms and conditions govern the legally different types of mediation of travel services and package tours with regard to the rights and obligations of the customer and the intermediary depending on the type of travel service mediated. A distinction must be made between:

• a) the mediation of a package tour, hereinafter referred to as "travel mediation", the intermediary in this context "travel agent"; the provisions can be found in Part A.
• b) the mediation of linked travel arrangements; the provisions can be found in Part B.
• c) the mediation of an individual travel service; the provisions can be found in Part C.

Part A: Provisions for the Mediation of Package Tours pursuant to § 651v BGB

Applicable when the travel agent hands out the package tour form.

1. Conclusion of Contract, Statutory Provisions

1.1. The travel mediation contract is concluded upon acceptance of the mediation order. Order and acceptance do not require any specific form. In the case of electronic communication, the intermediary shall confirm receipt immediately (not yet an acceptance confirmation).

1.2. Rights and obligations arise from the contractual agreements, these GTC and the statutory provisions (§§ 651a ff BGB, Art. 250ff. EGBGB, §§ 675, 631 ff. BGB).

1.3. For rights/obligations towards the mediated tour operator, only its travel or business terms and conditions apply.

2. Payments, Customer Declarations

2.1. Payments before the end of the trip only with an effective customer funds protection contract and handover of the security certificate.

2.2. The travel agent is deemed authorised to accept notifications of defects and forward them to the tour operator. Direct declaration to the tour guide is recommended.

3. General Contractual Obligations, Information, Notices

3.1. Best possible advice and handover of documents after confirmation by the organiser.

3.2. Liability for correct selection of the information source. Without a special information contract, no liability is assumed for the accuracy of information provided (§ 675 (2) BGB).

3.3. No obligation to determine the cheapest provider without explicit agreement (best price guarantees remain unaffected).

3.4. No guarantee of prices/availability without explicit agreement.

3.5. Special requests are only forwarded. Fulfilment is the responsibility of the organiser (after its confirmation).

4. Entry Regulations and Visas

4.1. Taking over registrations for electronic entry permits does not, without agreement, create an obligation to provide further visa information.

4.2. No obligation to obtain visas without an explicit order (if necessary, against reimbursement of expenses/remuneration).

4.3. No liability for non-issuance or delayed access to visas, unless the intermediary has culpably caused this.

5. Reimbursement of Expenses, Remuneration, Collection

5.1. The intermediary may demand payments as an authorised collection agent or in its own right (§ 669 BGB).

5.2. This applies correspondingly to cancellation fees.

5.3. Offsetting or retention by the customer against claims against the service provider is excluded unless the intermediary has culpably co-caused the claims.

6. Air Transport Services

6.1. Obligation to inform about the identity of the operating air carrier (EU Regulation No. 2111/2005).

6.2. The statutory provisions apply (LuftVG, Warsaw/Montreal Convention, Regulation (EC) No. 261/2004, Regulation (EC) No. 1107/2006).

7. Documents & 8. Obligations to Cooperate

7.1. Obligation to check the handed-over documents for accuracy and completeness.

8.1. The customer must immediately notify recognisable errors in the mediation activity.

8.2. If notification is omitted, claims lapse unless the customer was not at fault or it concerns damages arising from injury to life, body or health (in case of intent/negligence) or the violation of essential obligations. Liability for booking errors under § 651x BGB remains unaffected.

9. Complaints & 10. Insurance

9. The intermediary accepts notifications of defects but has no obligation to provide legal advice vis-à-vis the organiser.

10. Reference to travel cancellation, travel interruption and international health insurance. The intermediary is not liable for benefit refusals by the insurance due to effective insurance conditions (e.g. pre-existing conditions), unless it has provided false information.

11. Liability of the Travel Agent

11.1. No liability for defects/damages in connection with the mediated travel service (except in the case of an explicit assurance that deviates from the service description).

11.2. Own liability under § 651x BGB or culpable breach of duty remains unaffected.

12. Consumer Dispute Resolution

The travel agent does not participate in voluntary consumer dispute resolution.

Part B: Provisions for the Mediation of Linked Travel Arrangements pursuant to § 651w BGB

Applicable when the form for linked travel arrangements is handed out.

1. Conclusion of Contract & 2. Payments

1.1. Conclusion of contract for the mediation of linked travel arrangements.

2.1. Payments only if reimbursement is secured in the event of the intermediary's insolvency (insolvency insurance pursuant to § 651w (3) BGB).

3. General Obligations & 4. Entry/Visas

Essentially correspond to Part A. The intermediary informs about entry/visas only upon explicit order or in special recognisable circumstances. No special research obligation.

5. Air Transport & 6. Collection

Correspond to Part A.

7. Remuneration Claims of the Intermediary

7.1. Airline prices generally do not include commission. Remuneration is made through service fees (according to notice/agreement).

7.3. The claim to service fees remains in the event of service disruptions (rebooking, cancellation, etc.) unless the customer has a claim for damages due to defects in advice/mediation.

8. Documents & 9. Obligations to Cooperate

Correspond to Part A. Deadlines for claims against the service provider are generally not preserved by asserting them with the intermediary (Section 10.1).

10. Complaints & 11. Insurance

Restricted to providing known information/addresses. No obligation to advise on deadlines/claim requirements. Insurance references correspond to Part A.

12. Liability & 13. Consumer Dispute Resolution

No liability for defects in the travel service. Own liability under § 651w (4) BGB, § 651x BGB and culpable breach of duty remains unaffected. No participation in voluntary consumer dispute resolution.

Part C: Provisions for the Mediation of Individual Travel Services

Applicable when the service is neither part of a package tour nor linked travel arrangements (no form required).

The provisions in Part C (conclusion of contract, information, entry/visas, air transport, collection, remuneration claims, documents, obligations to cooperate, complaints, insurance, liability, consumer dispute resolution) correspond in structure and content essentially to the provisions of Part B, adapted to the mediation of pure individual services (e.g. hotel only, flight only).

Special feature of Part C: The liability of the intermediary is limited to the culpable violation of intermediary duties (Section 11.2).

Imprint & Contact

Askania Travel - André Spengler
Owner: André Spengler
Maxim-Gorki-Straße 11
06333 Hettstedt

Contact:
Phone (B2B/landline): 03476 80 99 8 22
Email: [email protected]
Web: www.askaniatravel.de

(Note: The business address is not a classic travel agency on site! Customer visits take place virtually, in the field or as a home visit by individual arrangement.)